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Question 2 of the section ‘Online protections – players and products’ specifically asked for evidence for or against the imposition of greater controls on online product design, including stake, speed, and prize limits or pre-release testing. This consultation relates to online slots games provided and/or advertised to customers in Great Britain, by operators who are consequently required to hold the appropriate licence from the Gambling Commission. Amp up your online casino, drive player engagement, and increase retention with BetConstruct’s Last Battle loyalty system. Not only do we strive to offer the best online casino experience possible in terms of entertainment, but we have a focus on safety and fairness. This is especially important when it comes to any sort of offer, such as a welcome bonus or ones that may be periodically awarded by the online casino once you’re a member.

Industry respondents expressed concerns about the impact of a stake limit on innovation within games. A similar number of respondents focused on the cost to the gambling industry and raised concerns about the displacement of customers to the illegal online market as a result of the introduction of stake limits. A few respondents argued that young people should not be allowed to access online slots games.

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In the Gambling Commission’s participation survey, reporting on data in the year to March 2023, the problem gambling rate for 16 to 24 year olds (1%) was higher than the headline problem gambling rate (0.3%). Respondents who were not in favour of a separate limit raised concerns about some adults being treated differently based only on their age. Respondents also mentioned that younger adults may be less informed on the risks of gambling or may have lower incomes than older adults. It is unclear how many of those who supported consistency in limits for all adults would support a lower limit for young adults if the general limit is to be higher than £2. Our intention is that there will be future opportunities to review and if necessary adjust the limits. The Gambling Commission is also exploring improvements to online harm detection algorithms which will mean other markers of harm are more effectively identified and acted on.

Some respondents considered the description to be too vague and therefore open to loopholes, while others felt that it was too restrictive. Alongside updated data from the Gambling Commission on the size of remote gambling licence holders split by size of workforce and number of licences held. For young adults aged 18 to 24, just 2.1% staked over £2 for more than half of their spins and 0.4% staked over £5 for more than half of their spins. Only 3.9% of those aged 25 and over staked over £2 for more than half of their spins, and just 0.7% staked over £5 for more than half of their spins. However, 18 to 24 year olds placed a slightly higher proportion of stakes between £2 and £10, compared to older adults.

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We consider that this group will particularly benefit from a lower online slots stake limit. There is clear evidence of an increased risk of gambling-related harm among young adults, which can reasonably be concluded to be exacerbated by access to high stakes, rapid, and repetitive play on online slots. Alongside the GGY reduction, there will be some other costs to operators, such as the implementation costs of game development teams needing to test and deploy a stake limit on live games.

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These respondents raised concerns that lower limits would affect customer enjoyment of online slots and that these customers may migrate to the illegal online market where there are no protections for consumers. Both petition and survey respondents wanted tougher restrictions, with the petition specifically calling for a limit below £2, and changes to slow down games (not in scope of this consultation). Many respondents also felt that £2 was most appropriate as it aligned with the stake limit for B2 gaming machines in bookmakers. When taking into account the content of the free text responses from each of the respondents, 26% of consultation respondents were in favour of a stake limit below £2 and 38% of respondents favoured a limit of £2. By volume, most respondents would support a stake limit at the bottom of, or below, our consultation range for all adults.

High-definition video and real-time gameplay create an immersive experience. A more fluid way to play casino games on a smart TV is by casting or mirroring your screen from a smartphone, tablet, or laptop. Several industry respondents provided suggestions for the length of time required to implement stake limits. Many respondents cited evidence showing that young adults may be particularly vulnerable to gambling-related harm and felt that this justified greater protections either in the form of a separate stake limit or otherwise.

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Remote controls are limited in function, and typing can be slow. Once there, you log in and play directly in the browser. The white paper outlined a range of measures to protect those at risk from gambling harm, while also creating a more sustainable sector and supporting the employment, tax and economic contribution that our world leading gambling sector makes.

These games typically include online slots, table games such as blackjack and roulette, and live dealer casino games streamed in real time. An online casino is a digital platform where players can access casino games. A few respondents highlighted the need for appropriate monitoring and evaluation of stake limits for online slots games and called for further evidence in this area. We have committed to introducing a maximum stake limit for online slots games to minimise the risk of runaway or rapid losses which can contribute significantly to gambling-related harm. Many of the 16,000 call for evidence respondents addressed this issue, and specifically supported the introduction of a maximum stake limit for online slots games. As set out in the white paper and the July 2023 consultation, there is strong evidence of product-driven risk from online slots games, which is likely to be exacerbated by the ability for operators to offer theoretically limitless stakes.

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We have considered feedback from respondents, including the concerns raised by operators in relation to the proposed description of ‘online slots’ where the proposed wording extended the definition established by the Gambling Commission in 2021. Many of these respondents considered that the proposed description was unclear or open to loopholes and may result in inconsistent application of the stake limit, but did not give specific examples of how it might be circumvented. A few respondents suggested that independent and accredited test houses should be responsible for classifying games rather than operators who may subjectively interpret whether a game meets the slots definition or not. ‘Maximum stake per spin’ means the maximum amount a player can pay or risk per spin or game cycle. While stakeholders broadly recognise online slot-type products as a distinct class of remote casino game and have an intuitive understanding of the key terminology such as stake and game cycle, these terms are not all defined in legislation.

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Following a public consultation, which ran from 26 July to 4 October 2023, and analysis of the responses to the consultation, the government will introduce a statutory maximum stake limit of £5 per spin for adults aged 25 and over. These tools provide valuable insights into various aspects of your online casino operations, allowing you to make data-driven decisions to optimise your business strategies. We have a dedicated casino marketing team that collaborates closely with gaming providers and operators to facilitate effective marketing and player acquisition strategies. With Local Jackpot functionality, prizes are awarded only to your players, driving higher engagement, stronger loyalty, and full control over your jackpot experience. Open up exciting customised journeys and offer exciting rewards to your loyal players.

The majority of these respondents had selected the same general limit in the previous question. While online gambling, particularly via smartphone, is by far the most accessible form of gambling, it does afford meaningful protections which cannot easily be replicated offline. We believe that a £5 limit will achieve the government’s stated objectives in a proportionate way, with a lower risk of unintended consequences such as displacement to the illegal online market. In deciding which option to pursue, we have been led by the best available evidence and guided by the overarching objectives of the Gambling Act 2005 Review of ensuring an equitable approach to the regulation of online and land-based gambling. 24 of the 96 responses to this question were from gambling industry representatives, and nearly all argued for a £10 limit to ‘strike a balance’ between protection and freedom. Many of those in support of a £2 limit (Option 1) felt that it was the option most likely to reduce average losses or to help minimise the risk of runaway losses and therefore have a significant effect in reducing gambling-related harm.

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